What Does a Strata Manager Do in NSW? A Complete Guide for Owners and Committees in 2025

Managing a strata property in NSW involves more than just paying levies or organising repairs. It requires knowledge of legislation, strong financial management, and effective communication between owners, committees, and residents. That’s where professional strata managing agents come in.

Their role is to provide expert advice, streamline complex processes, and ensure that every aspect of a strata scheme—from budgets and by-laws to maintenance and compliance—is handled efficiently and according to legislation.

For many owners, the true value of a strata manager isn’t always obvious—until something goes wrong. Having a qualified, experienced agent can prevent issues, protect property value, and reduce the burden on volunteer committees. A good strata manager adds clarity, structure, and peace of mind.

What is a Strata Manager?

A strata manager in NSW is a licensed professional appointed to oversee the day-to-day operations of a strata scheme. Beyond compliance, they act as a knowledgeable partner—bringing experience, insight, and a solutions-first approach to every challenge.

What sets us apart is our long-term client relationships. For over 60 years, we’ve worked closely with committees and owners across NSW, understanding each building’s unique needs and empowering confident decision-making.

Strata Manager Responsibilities: What Do We Actually Do?

Strata management is broad for good reason. A well-managed strata scheme is safer, more efficient, and more enjoyable. Here’s how we support our clients daily:

Financial Management & Budgeting

We oversee the financial health of strata schemes—collecting levies, managing budgets, preparing financial statements, and ensuring effective fund allocation. We also identify cost-saving opportunities and help plan long-term capital works.

Maintenance & Contractor Coordination

We ensure well-maintained common property by coordinating routine maintenance, urgent repairs, managing contractors, and overseeing work quality. Preventative maintenance is a priority to preserve assets.

Legal & Regulatory Compliance

We ensure compliance with the Strata Schemes Management Act and other legal requirements. We help draft and enforce by-laws, manage meetings legally, and handle insurance and documentation.

Administrative Management

We manage the administration of the scheme—preparing meeting agendas and minutes, maintaining records, issuing notices, and ensuring deadlines and procedures are followed.

Building Works & Capital Projects

From small renovations to major works, we help scope, plan, and manage building projects while liaising with contractors and ensuring compliance and budget adherence.

Dispute Resolution & Mediation

We help resolve disputes through early mediation, offering practical solutions and maintaining harmony in the community.

Meeting Support & Committee Guidance

We support committees with governance, compliance advice, and procedural guidance, ensuring meetings are productive and decisions are well-informed.

Community Building & Communication

We foster connected communities through clear communication, access to information, and encouraging cooperation and respect among residents.

How do Strata Managers Help Committees?

In every strata building, decisions need to be made about budgets, maintenance, by-laws, and planning. Committees volunteer their time to help manage schemes, and strata managers support—not replace—them.

We reduce the administrative burden, handle day-to-day operations, and bring expert knowledge, so owners can focus on strategic decisions. Together, we protect property values, reduce risks, and create harmonious communities.

Do I Need a Strata Manager in NSW?

Self-managing a building can be demanding. From compliance to repairs and finances, the workload is significant. You might benefit from a professional strata manager if:

• Tasks like levy collection, meetings, or financial reporting are overwhelming.
• Maintenance and repairs are delayed or inconsistently handled.
• There’s uncertainty about legal compliance or by-law enforcement.
• Disputes between owners are escalating.
• You’re unsure how to plan for long-term building repairs or capital works.

Even small, self-managed buildings can face costly issues. A strata manager provides structure, experience, and peace of mind—ensuring efficient, compliant operation and fostering great places to live and invest.

Choosing the Right Strata Manager

A strata manager is vital to your building’s success. It’s important to find someone trustworthy who understands strata complexities and cares about your community.

At Jamesons, we’ve spent over 60 years building lasting client relationships. Here’s what to look for in a strata manager:

Experience where it counts

Choose a team with deep NSW legislation knowledge and strata management experience to keep your building protected and compliant.

Clear, human communication

Your strata manager should offer timely responses, honest advice, and explain complex matters clearly and simply.

Smart systems that make life easier

Technology should simplify tasks, from accessing records and lodging maintenance requests to managing finances.

Support that fits your building

A good manager tailors their approach to your building’s specific needs rather than offering a one-size-fits-all service.

A reputation for care and consistency

The best managers build trust by reliably delivering results and being valued partners to committees and owners alike.