Strata Disputes in NSW: Common Issues and How to Resolve Them

Neighbour noise? Parking problems? Learn the most common strata disputes in NSW and how to resolve them — calmly, quickly, and in line with the law.

No matter how well your building runs, disputes happen.

Whether it’s noise from upstairs, parking headaches, or by-law breaches, shared living can bring its fair share of tension. But it doesn’t have to be stressful — there’s a clear process for resolving issues, and help is available at every step.

Here’s how to identify common strata disputes in NSW and what you can do to sort them out.

The Most Common Strata Disputes in NSW

Strata complaints usually fall into a few familiar categories. If you’re experiencing any of the below, you’re not alone.

Noise Complaints

Think loud music, hard flooring, barking dogs, or after-hours parties. Often subjective, but still disruptive.

Tip: Check your building’s by-laws about floor coverings and noise limits — you can find these via MyPortal.

Parking Disputes

This includes unauthorised use of visitor spots, blocked driveways, or parking on common property.

Tip: Committees can pass and enforce clear by-laws around parking.

Pet Issues

Whether it’s noise, roaming pets, or keeping animals without approval, pet issues can cause tension.

Tip: NSW law gives owners the right to keep a pet unless there’s a good reason not to. Still, owners usually need to follow by-law processes and seek permission if required.

Renovations Without Approval

Structural changes, installing hard floors, or replacing windows without consent can all breach by-laws or building rules.

Tip: Owners usually need written approval via an EGM or committee vote. Our team can help guide this process. Find more information on renovations here.

Levy Disputes or Arrears

This might involve late payments, disputes over levy increases, or confusion about what levies cover.

Tip: Read our guide to how strata levies are set and spent.

Difficult Neighbours or Aggressive Behaviour

Conflict between residents is more common than you’d think — especially in tight-knit buildings.

Tip: Keep records and raise issues early before they escalate. Your strata manager can act as a neutral facilitator.

By-Law Breaches

Common breaches include smoking, noise, pet rules, short-term letting, and misuse of common areas.

Tip: A notice to comply may be issued by the committee. Repeated breaches can escalate to formal proceedings if needed.

When to Involve Your Strata Manager

Not every issue needs immediate escalation — but your strata manager is here when:

• You’ve tried talking to your neighbour and it hasn’t helped
• You’re unsure what by-laws apply
• You need a formal record of the issue
• A committee decision or breach notice may be needed

The earlier we know about a problem, the sooner we can help solve it.

How We Can Help

Step 1: Start with a Direct Conversation

This is always encouraged first. If it’s safe and appropriate, a polite conversation between neighbours can resolve a lot. If this has been unsuccessful then it is time to contact your strata manager.

Step 2: Contact Your Jamesons Strata Manager

Once you’re ready to raise it formally, your Strata Manager:

• Logs the issue and keeps a written record
• Advises the strata committee on possible steps
• Can help issue a breach notice (e.g. for by-law breaches)
• Brings in our internal strata specialist team for complex matters

Step 3: Mediation (if needed)

If the issue isn’t resolved internally, we can help owners or committees apply for NSW Fair Trading mediation — a free and practical step before things escalate.

Step 4: Committee Involvement

We’ll guide your committee through:

• Issuing a formal Notice to Comply
• Holding an EGM if needed
• Reviewing by-laws or risk factors
• Using our resources (e.g. compliance advice, by-law templates)

Step 5: Escalation to NCAT

If all else fails, your Strata Manager will help gather documentation and explain the NCAT process — though this is rarely needed when things are well-managed.

Tips for a Smoother Outcome

• Stick to facts, not feelings
• Keep a written record of events or correspondence
• Know your building’s by-laws — ask us if you’re unsure
• Use respectful language, even when frustrated
• Get your strata manager involved early — we’re here to help

How We Can Help

With over 60 years of experience, we’ve helped thousands of buildings resolve disputes — quickly, fairly, and with minimal stress.

We offer:

• Clear communication and guided steps
• Specialist internal support for complex issues
• Access to by-law templates that can prevent problems before they start
• A dedicated repairs & maintenance coordinator to handle property concerns fast
• Practical, human advice that makes strata feel a little easier

Need help resolving a dispute in your building?