Closing Out a Three-Year Insurance Claim

When this Bankstown community joined Jamesons, they’d been left with a three-year-old insurance claim that no one had managed to resolve. Within months, we identified the cause, coordinated repairs, and brought long-overdue closure to both the affected owner and the wider community.

Building Profile

Residential Lots

26

Managed by Jamesons

Since December 2024

Case-Study-Bankstown

The Challenge

This community transferred to Jamesons after their previous managers resigned, citing difficulties managing the scheme and a lack of expertise in remedial works. One of the most pressing issues was an unresolved insurance claim for one lot, which had been left open for more than three years without any rectification of the underlying cause of damage.

Our Approach

Jamesons took ownership of the matter immediately:

  • Organised the required contractor quotes to identify and resolve the cause of damage.
  • Explained the options in detail to the owners corporation, ensuring all owners clearly understood the scope and cost of works.
  • Convened and ran a general meeting where the quotation was approved.
  • Coordinated rectification works to address the underlying issue.

The Outcome

Within nine months of taking over management:

  • The external painting project was fully funded and completed.
  • All remedial defects were resolved.
  • The owners had confidence in both the financial plan and the quality of the work delivered.

The Impact

This case demonstrates Jamesons’ expertise in handling complex remedial and insurance matters. By providing clarity, guiding the decision-making process, and driving action, we were able to close out a claim that had stalled for years and deliver much-needed peace of mind to both the affected owner and the wider community.

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